Tina completed a Chick-fil-A feedback form after the receipt from her drive-thru dinner order had her name as “China.” The chain’s representatives have since apologized and tried to explain what happened. “We sincerely apologize for any harm caused by this incident,” a spokesperson told Business Insider. The operator of the Houston location also formally apologized to Tina. The incident was nothing more than an employee hearing Tina’s name wrong, Chick-fil-A said. “Please remember that most of our employees are young and do not recognize how something as simple as putting the wrong name can cause a catastrophe such as this and ultimately hurt the feelings of valued customers,” the location’s general manager told Tina in an email.
Chick-fil-A also offered Tina a free meal. But free food and apology weren’t enough, she said. She wanted Chick-fil-A to provide anti-racism training to its employees. “Given the recent rise in Asian hate crimes, discrimination against the Asian community, and especially with CFA being headquartered in Atlanta where the recent shooting took place — I would hope that CFA would take this seriously,” she wrote.