It’s not (all about) the pay. Chick-fil-A’s salaries, at least according to Indeed, range between $9.29 to $12.23 an hour for typical back-of-the-house and front-of-the-house, entry-level jobs. That puts the chain on par with what McDonald’s pays its employees (via Indeed). But Chick-fil-A’s staff’s reported burnout seems much more directly related to the pace at which the company expects them to operate than the salaries it offers. The chain’s extraordinary long (and sometimes dangerous ) drive-thru lines are only part of the equation.
“It’s so hard to put on a happy face and seem like the perfect employee to guests when in reality I’m exhausted from the constant rush of my location, and the amount of crap I have to put up with from guests,” wrote another alleged employee in the Chick-fil-A worker subreddit. “Don’t even get me started on the fact that we’re always understaffed, yet expected to give 110 percent.” Others chimed in with similar feelings. “I started asking people to cover my shifts and it got really bad where I was handing out payments of $75+ for people to cover a 4-hour shift,” one disgruntled employee responded. A third thread on the same subreddit spoke to similar issues with weariness and stress. “I feel so burnt out and like I can’t do anything else when I come home from work,” a Chick-fil-A employee admitted. “I haven’t taken a day off yet from the job as I feel I would make myself look bad.”